Refund policy

REFUND, DAMAGE & FINAL SALE POLICY

General Return Policy

Because many of our products are limited-quantity, customized, or sold through special events, all sales are final unless an item arrives damaged, is defective, or you receive an item different from what you ordered.

We do not accept returns or exchanges for changes of mind, color preference, sizing errors, or products that are no longer needed.

Shipped Maker Supplies

Please inspect your order when it arrives. Damaged, defective, missing, or incorrect items must be reported within 7 calendar days of delivery.

Email customerservice@createwith614.com and include:

• Your order number
• A description of the issue
• Clear photos of the item, packaging, and shipping label

Please retain the original packaging until your claim has been reviewed. Claims submitted after the reporting period may not be eligible for resolution.

Furniture and Home Décor

Furniture and home décor purchases are final sale. Customers should inspect items carefully at pickup before taking possession.

Any concealed damage that could not reasonably have been identified during pickup must be reported within 3 calendar days. Include your order information and clear photos of the affected area.

Damage occurring after pickup—including damage caused during customer-arranged transportation, loading, handling, use, or installation—is not eligible for a refund or replacement.

Custom and Personalized Products

Custom and personalized products are final sale.

If Create With 614 makes an error that differs from the approved order details, contact us promptly so we can review and correct the issue. Customer-approved spelling, wording, measurements, colors, layouts, or design selections are not considered production errors.

Tent-Sale and Clearance Products

Tent-sale, clearance, discounted final-sale, and visibly marked “as-is” items are final sale and are not eligible for return or exchange.

Approved Claims

After reviewing an eligible claim, Create With 614 may provide a replacement, correction, store credit, or refund for the affected item, as appropriate. Do not discard or return an item unless we provide instructions.

Order Cancellations

Contact us immediately if you need to request a cancellation. Cancellation is not guaranteed after fulfillment or custom production has begun.

If an unshipped order is delayed beyond the communicated fulfillment timeframe, any cancellation and refund options provided in our Shipping & Pickup Policy will apply.

Contact

For questions or to report an order issue, email customerservice@createwith614.com.