Frequently Asked Questions

In-stock maker supplies are typically processed within 1–4 business days. During tent sales, promotions, holidays, or periods involving unusually large orders, processing may take up to 7 business days. Custom and personalized product timelines will be confirmed before production begins. Processing time does not include carrier transit time.

Expedited shipping changes the carrier’s estimated transit time; it does not shorten our order-processing time. Processing occurs before the package is transferred to the carrier and follows the timelines listed above. You will receive tracking information once your order ships. If the applicable processing window has passed and you have not received tracking information, contact us at customerservice@createwith614.com.

We currently use USPS or UPS

After you select your carrier of choice, rates are calculated in real time with your information. We do offer free shipping over $100 (cannot be combined with other discounts)

We currently only ship to the United States and Canada

Tracking updates can occasionally be delayed. First, check the carrier’s tracking details and confirm the delivery location. If the package shows as delivered but you cannot locate it, or the tracking has not updated for several days, contact us at customerservice@createwith614.com with your order number so we can help determine the next steps.

Most sales are final. However, damaged, defective, missing, or incorrect items may be eligible for a replacement, correction, store credit, or refund when reported within the applicable timeframe. Custom and personalized products, furniture and home décor, tent-sale items, clearance items, and products marked “as-is” are final sale. Please review our Refund Policy for complete details.

Please contact us at customerservice@createwith614.com within 7 calendar days of delivery. Include your order number, a description of the issue, and clear photos of the item, packaging, and shipping label so we can review and resolve the problem.

No, all sales are final on custom items.

If a return is approved because an item was damaged, defective, or incorrect due to an error on our part, we will provide instructions and cover authorized return shipping when necessary. Please do not return an item without contacting us first. Returns for ordering the wrong product or changing your mind are not accepted.

Yes! Schedule pick up with us during the week via customerservice@createwith614.com

Yes! We supply many boutiques with their products for retail stores, online stores and craft fairs. Reach out to us at customerservice@createwith614.com for details on wholesale

Yes, with an account set up with us, we can drop ship to your customers directly. Contact customerservice@createwith614.com

Many of our maker supplies are priced with bulk purchasing in mind and include automatic volume discounts. If you are planning a larger order or believe a discount did not apply correctly, contact us at customerservice@createwith614.com.

Yes. Eligible tax-exempt or resale customers must create an account and provide the required documentation for approval before placing an order. Contact us at customerservice@createwith614.com to get started.

It is a fabric specifically developed to use in laser machines and does not contain PVC (like many leatherette products do)

Compatibility varies by product, material, and machine. Many of our laserable materials are used successfully with xTool, Glowforge, OMTech, and other CO₂ or diode laser machines. Some materials may also be suitable for fiber lasers. Always review the individual product description, follow your machine manufacturer’s guidance, and test a small area before completing your project. Contact us if you are unsure about a specific product and machine combination.

It depends on the product. Leatherette sheets without heat-activated adhesive do not require a heat press and may be attached using another appropriate method. For adhesive-backed sheets and patches, a heat press is recommended because consistent temperature and pressure are important for a durable bond. A household iron may not provide consistent enough heat or pressure. Always follow the application instructions provided with the product.

Monitor settings are different for everyone. If you are concerned about color in person, you have an option to purchase a swatch ahead of an order to see color in person.

We provide live, on-site engraving for corporate events, conferences, brand activations, weddings, private parties, community events, and more. Each event is customized based on the number of guests, products, location, and experience you want to create.

We do not require a specific minimum number of guests or pieces. However, live engraving events typically have a minimum booking amount of $1,500. Your final quote will depend on the products, quantity, event length, location, travel, and customization requested.

Travel within 20 miles of our Gahanna, Ohio location is included in the event quote. We can travel throughout Ohio and across the country for events, with additional travel expenses included in the final proposal.

We bring everything with us! Ideally we have access to electricity but we can bring our own power bank, tables, etc - or we can use yours. Each situation is unique

We recommend booking at least four weeks in advance to allow time for product selection, artwork approval, preparation, and scheduling. Earlier booking is encouraged for large events, custom product requests, or travel outside the Gahanna area. If your event is less than four weeks away, contact us—we may still be able to accommodate it depending on availability.

No but having an account helps you find your orders easily (many use at tax time!)

Contact us by email at customerservice@createwith614.com, through the chat on our website, or through social media. We typically respond during regular business hours.

Yes. Eligible military members, veterans, first responders, and teachers can verify their status through GOVX ID at checkout to receive the available discount. At this time, we cannot manually verify eligibility through another method.

Not currently, but we plan to introduce a new loyalty program in the future. Join our email list to be the first to know when it launches.

Yes! Check our online Tent Sale and follow our Facebook page and group for current promotions. We often share sale details with our Facebook group first.

Yes. We offer custom printing, engraving, and personalization on many of our products. Available options depend on the item, material, quantity, and artwork. Contact us if you need help choosing the right product for your project. We cannot reproduce trademarked or copyrighted artwork without authorization from the rights holder.

We offer custom printed acrylic, leatherette, laser cut items, laser engraved items, sublimation prints, sublimated items, full color print on many gift items and more!

Customers should provide print-ready artwork whenever possible. If you do not have usable artwork, we offer artwork assistance for an additional $50, which includes one revision. Any artwork must either belong to you or be accompanied by permission from the copyright or trademark owner.

We accept AI, SVG, PDF, PNG, and JPG files. Vector files such as AI or SVG are preferred when available. PNG files should have a transparent background, and raster images such as PNG or JPG should be at least 300 DPI at the intended print size. Production quality depends on the quality of the artwork provided, so we will contact you if the file does not appear suitable.

Yes. Upon request, we will provide one digital mockup at no additional charge. Production will begin after you approve the mockup, so delays in approval may affect the completion date. If you require a physical sample or product proof, an additional charge will apply.

Production time for custom items varies based on the product, quantity, artwork, material availability, current order volume, and approval timing. We will confirm the expected timeline for your project before production begins. If you have a firm deadline, contact us before ordering to discuss availability and any applicable rush options or fees.

No. We can produce custom orders ranging from a single item to 5,000 or more pieces. Pricing and production timelines vary based on the product, quantity, artwork, and material availability.